apple don't care.
September 12, 2007 6:00 PM Subscribe
the optical drive in my powerbook G4 has separated, sayeth the genuis, but i didn't buy applecare for my now 19-month old computer. there seem to be a few options, but i don't know which to try. advice, please!
posted by twistofrhyme to Computers & Internet (4 answers total)
i bought a PowerBook G4 in feb 2006 (the same month the MacBooks came out). i did not buy applecare.
last night my computer made weird chainsaw noises for a while while i watched a DVD. i disregarded these noises. today, for no reason, my laptop spat out that DVD, although i was not trying to play it. horrifyingly, the laptop had carved a perfect circle into the underside of my (brand new) DVD (from an expensive box set). grrrrr.
now the laptop spits out all DVDs, and the so-called geniuses tell me my "optical drive has separated". since i bought my computer 19 months ago, sans applecare, this will cost $700 to fix.
the options seem to be:
1. pay ~$700 to get this fixed at the apple store (not great).
2. try to buy unregistered, 7-19 month-old north american applecare from someone off ebay/craigslist/etc, and register it on my laptop.
some research indicates that this may be tricky- applecare has a code that shows apple when it was bought, but i feel vulnerable to scammy sellers. this option only costs ~$300, though, which is better.
3. go to a repair place and get it fixed, maybe using non-apple parts. (is there an especially good place/fixer in toronto that anyone could recommend?)
4. i dunno what else- call apple and complain? the laptop is in ok shape- a few dings on the case. i spilled about a tablespoon of juice on the hinge last month but i don't think any got inside and it didn't seem to do any harm. think i can get them to fix it? what should i say?
hive, i dunno what to do, and would appreciate insight, tips, other options i've not considered, and gentle reassurance.