Yahoo sign-in problems
September 2, 2007 6:48 PM Subscribe
After 10 years on Yahoo!, I'm suddenly locked out of my account. My perfectly valid user name and password are rejected. (Long question...)
posted by amusem to Computers & Internet (13 answers total) 1 user marked this as a favorite
"Wrong account name or password" is the message I get when I try to log in (my account language setting is not English, I don't know what the word-for-word error message would be in English).
(Just under that error message, I'm being told to "please try again" and to write "the text that appears in the image below" but there is no such image below.)
This problem has been a chronic one. It started intermittently at the end of June. I would get an error message, wait, then try later and it would be fine. But at some point I got locked out definitely.
I wrote to Yahoo. They unlocked my account. My username and password would work again. Then I got locked out again. I wrote again. They unlocked my account again. No specific explanation; just a generic message in my inbox saying what I have to do in order not to lose or forget my password (something along those lines)! But I had not lost my password, my password was fine!... After that, my account got blocked a third (fourth?) time. I wrote again but this time nothing happened.
I've been locked out ever since. This includes Flickr, of course. Even though I'm the legitimate user and I have a valid username and password.
I could maybe solve my problem if the alternate email I gave upon registering, 10 years ago, still existed. I could have Yahoo automatically send my password to that address. Another way would be to answer specific questions --birthday, name of childhood pet, etc.-- but I don't know what to answer because when I registered, I did so carelessly, writing anything (I didn't think Yahoo would become my main email)... But wait, the whole thing is crazy, because I know what my password is, I don't have to go through these questions, I did not lose my password and it hasn't changed!
This is strange. What happened to my account?
What can I do to get the attention of the support people? I've written in detail at least three times.