Following on from my computer problems here here
I assumed, following a talk with Asus support, that my motherboard was dead and, not wanting to waste the whole weekend, bought another one from PC World, intending to get a refund on the faulty one from Ebuyer the following week. Sadly it wasn't the Ebuyer motherboard that was faulty, but the Ebuyer power supply, which then killed my new motherboard and a graphics card I had in there too.
Ebuyer seem to be fine at the moment about replacing stuff that they supplied - but they won't refund me for the other damage that their products caused. They say that I need to get a professional report "proving" that their product caused the damage before they even contemplate it. They won't tell me where to get such a report - and I suspect that most computer stores will only be able to tell me that my motherboard and graphics card aren't working - not why they aren't! So - my questions are:
a) Are there any companies (preferably UK-based) which would do the sort of diagnosis they seem to want - and if so how much would the cost? (I have offered Ebuyer the opportunity to test the products themselves - but they refused).
b) What other options are open to me in getting this money back? It's not a huge amount of cash - but I really object to the principle of having to pay out because of their dodgy goods!