Great PC Store in Brisbane

June 12, 2007 3:47 PM

Looking for a quality computer store in Brisbane, Australia that can provide a customized computer and great support. Difficulty: Currently living in Seattle.

My mother's PC has finally decided to become more ornery than even I can take - remote support for intermittent driver issues is not my idea of a great way to spend Sunday afternoon. So, I'm trying to find a good store in Brisbane that can put together a PC and provide a great warranty that includes helpdesk as well as an extended hardware warranty. She's become used to using her dual monitors and doesn't need those replaced, but does need a nice large harddrive for her camcorder video, and of course the video card with twin vga outputs. I've looked at Dell and similar large operations but they only appear to sell full computers with monitors in specific configurations, plus I've been frustrated with their checklist based support model in the past when I've called them - I can only imagine the frustration she may encounter. I'm happy to pay extra for the support I'm describing.

Anyone have good experiences with particular stores, or should I just get the Dell and have her junk one of her old monitors?

posted by mikw to computers & internet (4 comments total)

Try Harvey Norman, I know they have branches in the city. I'll ask my friends for recs and get back to you on this.
posted by divabat at 5:53 PM on June 12, 2007

Whereabouts in Brisbane is your mum? My folks are on the Bay and have been very happy with their computer guy, who's at Birkdale (Daytech). Admittedly their setup is a little simpler than what your mum is after, but it was built for them to their specifications and after-sales support has been good too by all accounts.
posted by Tawita at 8:38 PM on June 12, 2007

I think Umart is pretty good - I can't guarantee the service support because I do that for myself, but they have great hardware warranties (have replaced graphics cards and RAM for me), they know what they're doing, and they sell pretty much everything. They have a couple branches in Brisbane and I'm sure if you rang them they'd be happy to say what kind of helpdeskness they provide.
posted by jacalata at 9:13 PM on June 12, 2007

Perhaps sign up and post in the Pub forum at www.overclockers.com.au
posted by cwhitfcd at 6:07 AM on June 13, 2007