Is this storage company unfairly charging a late fee because they cannot process a check fast enough?
April 1, 2007 4:09 PM Subscribe
I've been using automated payments through my bank to pay a storage company. Lately, they changed their late fee grace period -- and I was hit with late fees. Not because the payment was late, but because they process bank checks in a special and slow way. . .
posted by kingfisher, his musclebound cat to work & money (14 answers total)
The check goes to the location that Manhattan Mini Storage directs me to send the check, in Newark. For some reason, the Jersey office cannot process bank checks because it does not have my signature. The check is then mailed to an office in Manhattan, where it gets processed and the payment is complete. But, according to them, late.
As I see it, I am not liable. I sent the payment for the correct amount to the requested location within the acceptable payment period. It is their process that delays a valid form of payment. Am I liable for these fees? If not, how do I get out of them?
I plan to call and speak to a manager, but I am not certain a manager will accept this argument. What's the best way to escalate this?
(Note that this could be more complex because I racked up a few months of fees -- I didn't check their mail because everything had gone well for so long. I want all late fees waived.)