I want to upgrade my cellphone but keep my old plan
March 26, 2007 5:32 PM Subscribe
I have a $29.99 per month cellphone plan that Cingular doesn't offer anymore. Can I upgrade my phone and keep the plan?
posted by Dec One to technology (18 answers total) 1 user marked this as a favorite
I have an awesome cellphone plan. I pay Cingular $29.99 per month, plus taxes, for 250 weekday minutes and more night & weekend minutes than I ever use. Cingular stopped offering this plan to new customers long ago, but has allowed me to keep it, even when I've upgraded my phone and signed new two-year contracts twice. Now it's time to upgrade again. I e-mailed Cingular in January to ask about the iPhone, and whether I would be required to buy a data plan if I decided to upgrade to an iPhone when it became available. In typical e-mail customer service fashion, they ignored my question (I've since decided I don't want an iPhone anyway) but what they did say is "You will have to change your plan. The Preferred Nation plan you are on is an old TDMA plan and will not work correctly with the new phones." I replied saying that's clearly wrong, as I've had GSM phones for years, and my plan has worked fine. They replied, "You will need to change your plan if you upgrade your phone... Our technology has changed over the years and the plans we offer now are more compatible with the phones that are being offered."
In my experience, most of what customer service reps tell me is wrong, and I believe I probably can keep my $29.99 plan. But when I go to extend my contract, how can I be sure? I don't want to get stuck with a more expensive plan that I can't do anything about for the next two years. If I really can't keep my plan, I'll switch to Sprint, which does currently offer a $29.99 plan, but with 50 fewer weekday minutes.