A client has a domain registered through a registrar that is (at best) unresponsive. We need to transfer it away from this registrar, but cannot get authorization. What now?
The domain is registered via registerfly.com, a quick google
reveals that they aren't held in high esteem.
A new client needs to update his website.
- The web developer is gone and the site appears to be hosted on godaddy.com servers (at least, I think that's who owns the IP block), but no one has the username or password (and even if he did, well, this just needs fixing).
- The domain contact information
is registered to "FraudRecovery" with a contact email address of "firstname.lastname@example.org". Emailing that address has no response, and in fact other websites show that it's a known black hole. This information doesn't match anything my client has. Calling customer service results in 30 minute (or longer) wait times, sometimes ending in a hangup.
- We have tried to transfer the domain, but the transfer fails because registerfly doesn't respond with an authorization code (and the new registrar needs that code to proceed).
My plan was to (a) transfer the domain to a reputable registrar, (b) pick a new web hosting company (c) Rip the existing content from the existing site (d) update the site and provide the client with a properly registered, hosted, and documented site. However, step (a) is killing me.
What recourse does my client have? I know there may be a process at ICANN (I looked but nothing appeared to cover this possibility) - does anyone have experience with this situation?
A kicker is that the domain name is heavily publicized (it's a restaurant chain) so abandoning it is not a good option.
Any suggestions are welcome and thanks in advance.