Tracking down lost emails
December 8, 2006 9:11 AM Subscribe
Since this morning, nearly all emails sent to my address are not being received. I own my own domain and forward all emails to my ISP account. Domain company and ISP are both denying repsonsibility. How do I solve this?
posted by gfrobe to computers & internet (10 answers total) 2 users marked this as a favorite
I own my domain (email@example.com) which is registered through 1&1. Emails sent to that address are then forwarded to my ISP. This morning I noticed that I was not receiving emails to that address and throughout the day, I've sent myself about 20 emails from web based accounts such as gmail, hotmail, etc. I have received only two of them. A few people have also called to tell me that emails sent to that address are bouncing back.
Calls to both 1&1 and Telewest have resolved nothing as both are saying there is nothing wrong on their end. For the record, my ISP email address works fine - it's just the forwarded emails that are not being received. 1&1 have been particularly unhelpful and suggested that perhaps everyone (including myself) was simply mistyping my address. It's been a frustrating and wasted day of back and forth on the phone between them.
So what do I do now? Does that fact that a few emails have sneaked through mean there is perhaps a backlog somewhere and I should just should wait out? If not, is the problem more likely to be with my domain registrar or my ISP?
Lastly, does anyone know of a reliable UK company offering free forwarding that I can transfer my domains to? This episode has really put me off 1&1.