Why can't I login to sitemeter?

November 20, 2006 7:55 PM

All of the sudden I can't log in to my sitemeter account. I have no idea why. The login form is correctly filled out, and I don't even get an error message. It just won't let me access my statistics. Any suggestions?
posted by lisaj32 to computers & internet (8 comments total)

Contact their support? They are the only ones that can reset your password, or can tell what is going on.
posted by mphuie at 8:28 PM on November 20, 2006

This happened to me some time ago, turns out their server was down for a day or two.
posted by IronLizard at 8:34 PM on November 20, 2006

Err, I should say: parts of their server.
posted by IronLizard at 8:35 PM on November 20, 2006

Did you just upgrade to IE7? The anti-phishing filter can do some *weird* things to website logins. I've had to completely disable it to get the JA-SIG Central Authentication Server (which my work uses HEAVILY) to work. Just 'turning it off' doesn't work, there's a whole nother setting past that -- 'completely disable'.
posted by SpecialK at 9:52 PM on November 20, 2006

Thanks for the responses. I have contacted their support and am waiting to hear back. . . it's just that I check this thing compulsively and was hoping you guys would have a quick fix. It's not an IE7 issue as I'm using Firefox.

What's especially weird is that I have a separate account for a different blog, and I'm able to log in to that one just fine.

Anyway, thanks for the comments. I appreciate them.
posted by lisaj32 at 10:08 PM on November 20, 2006

Same here: can't log in to one Sitemeter account, but no problems with the other two at all. I e-mailed them, too, but no answer yet.
posted by davidmsc at 4:09 AM on November 21, 2006

davidmsc, is this a recent problem? like, starting yesterday?
posted by lisaj32 at 4:22 AM on November 21, 2006

Back when I used Sitemeter, I would experience not being able to log in as well. I finally stopped using their counter when I was unable to log in for almost 3 weeks.

I'd say you should go with another company. They were totally unresponsive to support requests, and I never got a peep from them or their site as to why I wasn't able to log in.
posted by reenum at 8:43 AM on November 21, 2006