Money back from a used-car dealer?
November 2, 2006 8:53 PM Subscribe
How to scare a used-car dealer? Older and wiser now and all that, but we still have a problem car on our hands.
posted by torticat to Work & Money (14 answers total)
A Honda dealer sold us a used six-passenger Kia Sedona saying it seated seven. The car had no third-row seat when we got it, but the dealer gave us a "we owe" notice saying they would provide the seat.
About six weeks later, the dealer put in two rear seats (from GM, not Kia). Clearly the seats are supposed to fit right next to each other because there is a middle seatbelt. However, the way they fit in the Kia, there's an inch-and-a-half gap between them which the seventh passenger has to straddle. The Honda dealer insists they've fulfilled their pledge to provide the back seat.
So I investigated at a Kia dealer and found out the car is actually a six-passenger vehicle and that a back bench seat seating three is not available for that model.
We want our money back from the Honda dealer (we actually need a seven-passenger car). I've talked to an attorney and am meeting with him in a couple days to discuss further. However, we'd rather avoid the hassle and expense of legal action if possible. We are going to go back to Honda, tell them we know they sold a six-passenger vehicle as a seven, and ask for a refund. We will threaten (and carry through with) legal action if they don't comply.
My question is, what other groups or organizations should we threaten to report them to? What gets a used-car dealer's attention? This problem has taken up a huge amount of time over the past two months. How do we make the most of this confrontation before taking the matter to an attorney? We paid cash for the car, if that matters.
Oh and we are not interested in a trade with this dealer. In one conversation, the Honda salesman offered to take back the Kia, in trade, for $2000 less than we paid for it two months ago. Later he backed down on that but then would not negotiate a penny on the new sale (which had a price almost double what the Kia cost). We're done with this dealer and just want our money back.