Sociopaths and their retail victims
October 5, 2006 10:00 AM Subscribe
HumanBehaviorFilter: Why are some customers so nasty to the people serving them?
posted by LightStruk to Human Relations (72 answers total) 14 users marked this as a favorite
For lunch, I dropped by a nearby Quizno's and ordered a Cabo Chicken off of the menu. The manager explained that they didn't have the meat that goes on that sandwich, and if I'd be happy with chunk chicken instead. I had no problem with that, but if I hadn't been happy with the replacement, I would have simply ordered another sandwich.
While I was paying for my lunch, the manager continued, "Sometimes, when I tell a customer that we don't have that meat, they call me names and swear at me. And they come here every day! Who would do that to a store they use all the time?"
I accept that such people exist, the kind that will hurl expletives at service workers who can't fulfill their every whim. What I want to know is why?
1. Why would something as mundane as a sandwich being unavailable cause any anger at all?
2. Why would someone abuse employees over something so trivial?
I don't buy the "having a bad day" excuse, because it seems to me that some people are always "having a bad day." What do modern sociology and psychology say causes this kind of behavior?