ipod/itunes troubleshooting question

October 2, 2006 6:57 AM

I upgraded to itunes 7.0, not noticing all the negative reviews, and now everything is all screwed up.

I have a Ibook running the most recent update of OSX (10.3.9 or something like that), and everything else is up to date as well. I have a 5g 30 gig Ipod. I started having problems when i tried to add artwork to my Ipod, it gave me an unknown error (0-50), and said it couldn't update the ipod. So after following various instructions found online to fix the problem, I decided to reset my ipod to factory new condition and revert to itunes 6.0. I clicked the "restore" button in itunes to reset and it said it could not reset my ipod! I think it was error 39. So now, with artwork disabled on the ipod, it's working OK but sometimes I can't get it to turn off, and this morning it's started resetting itself periodically. plus, i heard you can't use the ITunes store with the older version of itunes, so I'm disinclined to downgrade, especially considering that i can't seem to wipe my ipod and start over anyway. it seems like everything i can find online about the latest troubles with itunes indicate the persisting troubles are mostly for PC users...but this is a big pain, and it's especially concerning that my ipod has started randomly resetting itself while playing here at my desk. what's going on? what should I do?

posted by Soulbee to technology (6 comments total)

Previously should help.
posted by kingjoeshmoe at 7:17 AM on October 2, 2006

As someone in the prior thread said -- the 7.1 upgrade helped a lot. (I just went through this last night.)
posted by ClaudiaCenter at 7:35 AM on October 2, 2006

I did do the 7.0.1 upgrade -- this new "ipod resetting itself unprompted while playing" thing is new, since then.

So I'm guessing my only recourse really is to downgrade to 6.0, huh. Cruddy.
posted by Soulbee at 8:03 AM on October 2, 2006

I doubt it's the source of the problem but 10.4.8 is the latest version of OSX, but it's not a free upgrade. To go from 10.3.x to 10.4.x you have to buy Tiger.
posted by doctor_negative at 8:33 AM on October 2, 2006

I recently installed a new hard drive in my Powerbook and on reinstalling OSX, realized my restore disks were only 10.3.x. iTunes 7 wouldn't install on top of it. As doctor_negative says, 10.4.8 is latest, and while you somehow already have iTunes 7, you might yet need Tiger for everything to run properly.
posted by BorgLove at 8:53 AM on October 2, 2006

I have an iBook with 10.3.9 and iTunes 7 seems to work properly. I don't have a 5G iPod so can't really comment on that, but there is no reason why iTunes 7 wouldn't work on 10.3.9.
posted by mutantdisco! at 10:09 AM on October 2, 2006