September 4, 2006 11:51 PM Subscribe
Is there a list of companies that don’t outsource their customer support?
posted by special-k to technology (22 answers total) 1 user marked this as a favorite
After having spent the last hour on the phone with someone (in some country in south east asia) that didn’t understand my problem but kept repeating the same set questions, I am frustrated and feeling completely helpless. I don’t know what to do since I cannot ask them to transfer me elsewhere since there is no other elsewhere.
Instead, I’ve decided that I would rather pay more to do business with companies that don’t treat me like shit. Can someone point me to a list of companies (credit cards, computers etc.) that don’t outsource? Thanks!
PS: Bonus points if you can tell me how to deal with companies that DO outsource (alas, I cannot close these accounts just yet). Is there a good time of the day to call? Are there other useful tricks?