How to get out of wrongful late fees?
July 10, 2006 11:22 PM Subscribe
My brother has received notice of a rather large DVD rental late fee. The trouble is, we know he returned the DVD. Is there an optimal strategy for getting the store to remove the charge?
posted by jenovus to Work & Money (11 answers total) 1 user marked this as a favorite
My younger (and more responsible) brother just received notice in the mail of an accumulating late fee for an unreturned DVD. Apparently, the fee is now $50 (!) and will be referred to a collection agency within ten days. This is the first he's heard of it—it's not a store our family frequents—but I remember going with him to return the DVD in the late-night drop slot.
All this being said, is there any way to get the fee remitted with a minimum of hassle? Perhaps any Mefites who once worked at a video rental store could advise. Thanks in advance!