1Password and Chrome Aren't Playing Well Together

October 6, 2023 5:01 PM

I have been a happy 1Password user for many years, including on Chrome for Windows. But suddenly, my preferred technique just crashes. Why?

I've been a 1Password user since before they moved to the cloud, at least, and for the most part things have been very smooth. I usually use Chrome autofill to enter passwords, that is, press the down-arrow on the keyboard or whatever the mouse equivalent is to select the password entry. It worked just fine until a week and a half ago or thereabouts.

All of a sudden Chrome just crashes when I hit enter on a password, or click the mouse to select one. It crashes to desktop without any warning, no dialog, no nothing. No useful info in the console log from what I can tell.
I have done the usual things, restarted, reinstalled the extension, and so on.

It seems to happen across all my Windows machines now, though since they are all syncing browser data I guess I'm not surprised.

I'd really prefer not to have to erase any more info than I absolutely need to, but this is driving me nuts.

I've seen the 1Password support pages but they have been unhelpful.

posted by Alensin to Technology (3 answers total)

Have you read the Chrome-involved 1Password security advisory, published on Sept. 14?
posted by Iris Gambol at 6:11 PM on October 6, 2023

I hadn't, but thanks for pointing it out. I'm not sure it relates to my issue, but the timing is similar.
posted by Alensin at 7:35 PM on October 6, 2023

I recently had to delete the extension from my chrome and reinstall a new version. I got a warning a few months ago that the old 1Password would no longer work with chrome and ignored it; I got a more unavoidable message maybe a week or two ago. The new extension is both more convenient in that I need to log into it less frequently and also seems less secure that way. I see that you’ve reinstalled, but maybe try that again? The stops-working deadline was so recent that it seems like it may be a factor.

I also just got one of the “1Password won’t work fully because chrome needs updating” alerts.

I am on a Mac, not Windows.
posted by lilac girl at 3:01 AM on October 7, 2023