What do you do when your flight is cancelled?
April 12, 2006 6:49 PM Subscribe
What do you expect when your flight is cancelled? What is the airline's responsibility, and has anyone found a way to encourage the airlines to help you get home sooner?
posted by gesamtkunstwerk to Travel & Transportation (24 answers total)
I am generally a cooperative traveler, and I make a point of not getting ugly with service people. Recently, I was forced to stay over night at the airline's hub, a city about 5 hours drive from my destination. My connection had actually been canceled about the time I left my home airport. They claimed to pay half of my hotel, but I am pretty sure I just got the corporate rate of $69. (It was only a crappy Quality Inn) The airline booked me on an afternoon flight the next day, and neglected to put me on stand-by for the two morning flights.
Generally, I have found just being reasonable and pleasant helps a great deal, but this airline seemed to have real contempt for those of us in chattle class. It was actually the first time I felt like a business was spitting in my face, and I'm 40.
I don't want to turn this into a horror story thread. Are any airlines particularly good in these situations? Is there a good way to get what you want without being nasty? I'd appreciate any advice. I'll be traveling more and more frequently.