How can I get a legitimate company to stop sending me email?
April 12, 2006 12:09 PM Subscribe
What do you do with a legitimate company who keeps sending you email even after you've asked them to stop?
posted by stefanie to Computers & Internet (17 answers total)
I started a health insurance application online but didn't complete it. I'd given them my contact information, so a week later I got an email reminding me to finish. By that time I'd decided not to continue so I clicked the unsubscribe link they provided... and got a 404 page.
I called the 800 number and got a CSR who told me to "just keep deleting the emails until they stop" (ha!), then got a "supervisor" who said she'd take care of it. I also replied to the email with an unsubscribe request, mostly so I could have some documentation of the dates and details.
Naturally, neither of these requests worked and today I got another email with the unsubscribe link still 404... and I'm told the supervisor I spoke with is on vacation.
1) Is there another way to unsubscribe under these circumstances? Am I going to have to track down a VP to make this stop? What's the super-secret magic code to find someone who knows what to do?
2) Can I take them to small claims court? I'm in California and it seems like this might qualify, but I can't find anything definitive about it. I'd kind of like to, if only because of the "just delete them until they stop" crap. Any advice/experience in this kind of thing would be great.