Copernic Search Issue

April 3, 2006 1:52 PM

I am using Copernic's Desktop search, and a mighty beast it is. Problem: it is not returning all results. Any ideas?

There are words hidden deep inside old Word documents I have that it is not returning post-search. It's a recent installation, so I believe that everything has been indexed. any suggestions (I've already tried a re-install) gratefully received.

posted by Holly to Computers & Internet (5 answers total)

The word files could be an older format. Try reopening them and then resaving them.
posted by seanyboy at 3:23 PM on April 3, 2006

You've probably already tried this, but since the question doesn't specify, I would recommend checking the settings (Options>Files) to make sure that the files you're trying to search are contained within directories that Copernic is indexing.

Copernic's default is not to search everything, so if you have things that are outside of My Documents or other of its default locations, then you may need to add those directories.

You may also need to check to make sure that the directories are being indexed for the filetypes that you want, since you can specify those on a folder-by-folder level.
posted by camcgee at 4:13 PM on April 3, 2006

I use Copernic. I believe there is a setting that limits the file size of files to search -- are these big files? Check the setting.

OT Copernic question: how do these guys make any money with this free product?
posted by Mid at 7:26 PM on April 3, 2006

OT Copernic question: how do these guys make any money with this free product?

They also sell products, and Copernic is produced/underwritten by Mamma Media Solutions.
posted by camcgee at 10:09 PM on April 3, 2006

Response by poster: Now Copernic finds a file, but tells me that its doesn't exist, and may have been deleted - even though it does exist. So no happy ending on this one so far, but thanks to all anyway.
posted by Holly at 3:18 PM on April 4, 2006