March 24, 2006 8:33 PM Subscribe
Netflix Filter: My Netflix acct/Netflix tech. support is driving me crazy! HELP!!
posted by dpcoffin to computers & internet (12 answers total)
Out of the blue, a few days ago, I stopped being able to see my entire queue. The page just cuts off, at about 69 flix; none of the normal end-of-page items are there, the page is just incomplete, scrolling just stops. At the top, it still says 498 movies (yes, I know, I'm a Netflix nutter...), and Netflix tech support confirms that my queue does still have that many items. I can even still see the whole queue list using Netflix's RSS view...Fine. I just can't access any of the selections or page options below #69 on the real queue page, where the view cuts off.
I've explained to NF email tech staff, over and over, that I've tried logging in and out of the acct. I've tried logging in from a different computer. I've tried logging in from a different browser. I've tried looking at my queue using Netflix Freak software. I've gone to the publlic library and tried logging in there (yet a third browser and computer, a different ISP). Always the same: On my acct, the queue, and the queue page, cuts off at 69, with no end-of-page items visible.
I've exchanged at least a dozen emails with the NF support folks, explaining all this, and they STILL keep sending me brief, identical canned responses about checking with my ISP. Checking with the browser tech support. Anything but offering a useful reply, a work-around, or even any sense that they are really reading my messages. Exactly which browser or ISP should I check with, if I were to follow their advice??
Before I cancel my acct, simmer down, join up again with a new name and email, and then manually load all 500 flix back into my new queue all over again, one at a time, I'm turning to you folks:
Does ANYbody here know how I can actually speak to a living being at Netflix, have any thoughts about how to get thru to the email tech support staff, have a suggestion about troubleshooting this from my end, even have an idea about how to automate loading up a new queue from a text list.....ANYthing...?