Windows 10 Update Issue

October 9, 2017 7:05 AM

Having trouble installing Windows 10- Second Boot Phase. Suggestions?

Greetings -

I have an older laptop that I mostly use for media things (Netflix, Apple TV, online tv watching, etc). Its about 4 years old and it is running Windows 8. Over the past little while, it won't update properly and hasn't downloaded the last few security updates, etc. So I want to upgrade to Windows 10 (I took advantage of the free upgrade), but I haven't been able to successfully do it.

Of course, I have googled this many times and tried lots of fixes - freeing up memory space and not having anything USB related connected, etc - but I keep getting the same error:

We Couldn't install Windows OxC1900101 - Ox4001E

The installation failed in the SECOND_BOOT phase with an error during PRE_OOBE operation.

Is there anything I can do to fix this? I am not overly computer savvy, so updating BIOS etc is a bit scary to me, but I will try anything if I can get a good walkthrough.

Suggestions?

posted by dbirchum to Computers & Internet (2 answers total)

What is the make and model of your laptop? How are you doing the upgrade (e.g. using an installer, a USB stick, an ISO burnt onto a DVD)?

The troubleshooting guide for Windows 10 setup says that this sort of error code is likely related to issues with drivers. This and other sources I've seen say that installing from an ISO image may be more reliable if you're seeing this sort of error.
posted by Aleyn at 11:03 PM on October 9, 2017

Response by poster: Hi Aleyn!

Thanks for the response.

I have an Acer Aspire V3 laptop (currently running Windows 8.1).

I guess I was trying to do the upgrade via the Installer (I don't have it on an USB stick and don't know what an ISO is). I downloaded the free Windows 10 upgrade a while ago when it was avilable and have trying to upgrade through that.

Not sure if that helps?
posted by dbirchum at 5:18 AM on October 11, 2017