Please help me with my quest for getting a refund on my dodgy car
July 31, 2017 10:25 AM Subscribe
Details inside (of my issues with this dodgy trade dealer).
(in the UK) So I purchased a car and after having it for 3 days, drove it and it shuddered to the point where it broke down after 20 miles. The trade dealer I bought it from collected the car and said the problem was the fuel injectors, which he then repaired. I then drove the car and it seemed all right for a few weeks. The shuddering then started to return so much that I don't feel it's safe to drive.
I've had the car now for longer than one month, but less than 3 months, so by my research, I should be able to get a full refund as the dealer has attempted to repair the issue once and failed. Firstly, I sent him an email, which he never responded to, so I then sent him a letter (via recorded delivery) requesting (under the consumer rights act) that for the above reasons, I would like to request a full refund, but he has sent me a letter back not rejecting my request, but avoiding it by saying he is 'concerned' that I haven't phoned him to inform him of the issue re-occurring.
Our relationship has already gone pear shaped, so reasoning with this man is not an option. I don't know whether I need to write another letter or seek legal help (the car isn't worth that much, but I don't have much money either) or whether I should start filling out the forms to take him to the small claims court.
Does anyone have any advice or know of someone that has had this same problem?
Sockpim
(in the UK) So I purchased a car and after having it for 3 days, drove it and it shuddered to the point where it broke down after 20 miles. The trade dealer I bought it from collected the car and said the problem was the fuel injectors, which he then repaired. I then drove the car and it seemed all right for a few weeks. The shuddering then started to return so much that I don't feel it's safe to drive.
I've had the car now for longer than one month, but less than 3 months, so by my research, I should be able to get a full refund as the dealer has attempted to repair the issue once and failed. Firstly, I sent him an email, which he never responded to, so I then sent him a letter (via recorded delivery) requesting (under the consumer rights act) that for the above reasons, I would like to request a full refund, but he has sent me a letter back not rejecting my request, but avoiding it by saying he is 'concerned' that I haven't phoned him to inform him of the issue re-occurring.
Our relationship has already gone pear shaped, so reasoning with this man is not an option. I don't know whether I need to write another letter or seek legal help (the car isn't worth that much, but I don't have much money either) or whether I should start filling out the forms to take him to the small claims court.
Does anyone have any advice or know of someone that has had this same problem?
Sockpim
You should make an appointment at Citizens Advice.
posted by DarlingBri at 4:35 PM on July 31, 2017
posted by DarlingBri at 4:35 PM on July 31, 2017
This thread is closed to new comments.
posted by rhizome at 1:27 PM on July 31, 2017