Examples of great corporate responses when employees go rogue

May 11, 2017 11:27 PM

I'm really disappointed in my credit union right now after this discrimination incident. Notably, their response has been not much more than a lackluster press release. That led me to wonder... what examples are there of companies / businesses that really nail their response to this kind of incident? Because all my brain is coming up with are the terrible ones.
posted by rouftop to Society & Culture (3 answers total)

Dow Constantine / Sound Transit had a decent response after the police had LINK skip SeaTac during the museum ban protest. At least, judging by tweets; who knows how the follow up items and reviews of processes are going.
posted by batter_my_heart at 12:40 AM on May 12, 2017 [2 favorites]

School Library Journal was called out last year for including lesbian relationships as a reason that a book was more appropriate for mature audiences, and their reply was incredibly thoughtful and thorough.

This came very soon after VOYA (another YA-focused review journal) handled a similar situation very, very, very poorly. The contrast is illuminating.
posted by gideonfrog at 7:27 AM on May 12, 2017 [4 favorites]

Pizza Hut fired the PR firm that made a really shitty punching-down ad about hunger striking prisoners.
posted by so fucking future at 5:28 PM on May 12, 2017