Trouble printing Gmail Uber Receipt

November 10, 2016 5:39 PM

I am on OSX 10.9.5 running chrome.Want to print out my Uber receipts but can not. The system stalls while trying to do print preview and nothing prints. Oddly enough I CAN print other emails without any problem. Ideas of a fix?
posted by dougiedd to Computers & Internet (8 answers total)

Any reason you haven't tried other browsers? Safari and Firefox may be able to work around the issue.
posted by Hermione Granger at 5:40 PM on November 10, 2016

Response by poster: will try that now
posted by dougiedd at 5:41 PM on November 10, 2016

You could always print to pdf and then print it? See if taking the printer itself one stage out of the loop helps.
posted by Brockles at 5:47 PM on November 10, 2016

Response by poster: Print to pdf fails too in chrome. Safari is not problem.
posted by dougiedd at 6:16 PM on November 10, 2016

Screenshot -> Image Editor -> Print?
posted by sacrifix at 7:21 PM on November 10, 2016

Chrome uses pdf.js by default to view PDF files, and pdf.js has all kinds of irritating ways to make printing fail.

If you enter chrome:plugins in the address bar, then click the Disable link under the "Chrome PDF Viewer" plugin entry, you should find that Chrome downloads PDFs instead of viewing them, which should allow OS X to open them in the same sane PDF reader that Safari is using.
posted by flabdablet at 7:35 PM on November 10, 2016

The official Acrobat Reader works in all kinds of sketchy edge cases. Yeah, it's a bloated mess but it does work.
posted by Confess, Fletch at 9:21 PM on November 10, 2016

Perhaps try going to the Uber website and printing out one of the pages from there instead of the email?
posted by lanewinfield at 9:31 PM on November 10, 2016