No Sound in Media Encoder-Rendered files?
October 17, 2016 11:43 AM   Subscribe

All of a sudden, every video I edit in Adobe Premiere and render through Adobe Media Encoder have no sound track. I have not changed hardware but AME is updates to 2015.4.

My google searching has failed.

For literally years I have had the same process. I edit 20 to 50 videos in Premiere. After each is edited, I export them to a queue to be rendered in various versions (2 mp4s and one wmv) in Media Encoder. So once all the editing is done, I can set the encoder to, overnight, render the 60 to 150 files I need.

So I set it to run two days ago. It produced the files. I FTPed them to clients so they would have them first thing this morning. I had 50 clients wondering why there was no sound on any file.

I checked the premiere working files to make sure no tracks were muted. They were all fine.

I tried to rerun the AME queue (Luckily I had saved the queue). the first couple of videos in the list had no audio, so I stopped the process.

I rendered one version of one video straight from Premiere and the audio is perfect.

I have NOT made any hardware changes in the past year. Same sound card...
Win 10 Pro 64
64GB Ram
i7-6700K CPU 4ghz

If I have to manually export every version of every video, It will cost me 20+ hours a week and hundreds of hours yearly.


Why is AME 2015.4 muting the outputs and what can I do to stop it?

Thanks in advance
posted by sandra_s to Technology (4 answers total)
 
If I had to guess, I'd suspect AME 2015.4 no longer supports your sound card. Can you backgrade to the previous version?
posted by Thorzdad at 12:53 PM on October 17, 2016


Adobe forums paleo-poster, over here. Did you read this thread? Or this thread? In your shoes I would downgrade to 2015.3 without hesitation.

(The "ProDesignTools site" mentioned in my second link above is this CC version control howto.
posted by BrunoLatourFanclub at 1:05 PM on October 17, 2016


My friend who does a lot of similar batching work with Media Encoder told me to link you to this one too
posted by BrunoLatourFanclub at 1:08 PM on October 17, 2016


This happened to me on an output yesterday, and it turned out that one of the AAC settings had gotten toggled in the dropdown menu where you can choose "AAC" or "AAC + version 1" or "AAC + version 2" when you are choosing your export settings.
posted by xo at 7:21 PM on October 17, 2016


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