Why does my iPhone 6S keep hanging up on me?
January 9, 2016 7:39 PM Subscribe
I love my new iPhone 6S, but I have been experiencing an annoying issue in voice calls. The call randomly cuts out - it's as if my face is coming in contact with the red "end call" icon. I understand that all iPhones from the start have had a "proximity sensor" to prevent this issue, but it seems as if this sensor isn't doing its job. I never had this issue with my previous two iPhones. The software (iOS 9.2) is up to date as of today. Is there a setting I forgot about, or should I take it back to Apple?
It is not a reception issue, as I am using Wi-Fi calling, and I can literally stand next to my router and have this happen.
It is not a reception issue, as I am using Wi-Fi calling, and I can literally stand next to my router and have this happen.
Do you see the same behavior on non wifi calling calls? I've found wifi calling using my 6s on AT&T to have some similar symptoms (which I didn't observe on a 6 on T-Mobile).
posted by jeffch at 9:08 PM on January 9, 2016
posted by jeffch at 9:08 PM on January 9, 2016
I think it sounds like a proximity sensor problem, and so I'd just take it straight to Apple and explain what's happening. Chances are they'll just replace it (I guess make sure you have an iCloud or iTunes backup first though!).
posted by snap, crackle and pop at 9:31 PM on January 9, 2016
posted by snap, crackle and pop at 9:31 PM on January 9, 2016
If you have it on speaker phone and hold it up to your ear, the proximity sensor will not work.
posted by SLC Mom at 9:34 PM on January 9, 2016
posted by SLC Mom at 9:34 PM on January 9, 2016
I had the same issue with wifi calling. Turning wifi calling off and/or wifi entirely fixed the problem. This was on an iPhone 6 on AT&T. Have you tried turning wifi calling off for a while?
posted by harmonia at 12:00 AM on January 10, 2016
posted by harmonia at 12:00 AM on January 10, 2016
Does the problem happen if you use a headset so your face is nowhere near the phone? That will narrow down the cause of the problem.
I searched for "proximity sensor test" on Google and got some good suggestions involving using Siri or Voice Memos as ways to see what the sensor is doing. I don't quite understand them, but this page is a good start.
To answer your primary question, I'm not aware of any settings you may have gotten wrong.
posted by Nelson at 7:06 AM on January 10, 2016
I searched for "proximity sensor test" on Google and got some good suggestions involving using Siri or Voice Memos as ways to see what the sensor is doing. I don't quite understand them, but this page is a good start.
To answer your primary question, I'm not aware of any settings you may have gotten wrong.
posted by Nelson at 7:06 AM on January 10, 2016
BTW, you can tell the proximity sensor is working if the screen turns off when the earpiece is covered (by your face, hand, etc) during a call.
Sometimes on TV shows, people's phone screens will be on while they're on a call, which bugs me.
posted by zsazsa at 10:37 AM on January 10, 2016
Sometimes on TV shows, people's phone screens will be on while they're on a call, which bugs me.
posted by zsazsa at 10:37 AM on January 10, 2016
Are you using a case on the phone? My sister has a similar problem with her phone hanging up mid-call and it was an issue with her phone case.
posted by Julnyes at 9:20 AM on January 11, 2016
posted by Julnyes at 9:20 AM on January 11, 2016
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posted by Rhaomi at 7:47 PM on January 9, 2016