Gmail Chat History - WHERE IS IT
November 17, 2015 7:41 AM Subscribe
A federal agency uses gmail as their email service provider. I use this federal version of gmail as part of my job and need to be able to find and reproduce gchat/gtalk/hangouts exchanges I've had with colleagues. Why is this so hard? Why.
I know this about the chat conversation I need to see: who I had it with, when, and a search term.
I use search term and label:chats in the search bar and federal gmail helpfully provides me a list of chat results. I click one. It takes me to a view of exactly one line of the chat, like this:
colleague: oh hey yeah, the SEARCH TERM decision right?
That is not what I want. I want this:
me: do you remember that thing that happened last friday?
colleague: oh hey yeah, the SEARCH TERM decision right?
me: yes! what happened?
colleague: it was approved. we are going to give the patient mouse bites.
me: again?
And so forth.
HOW DO I MAKE THIS HAPPEN? WHERE HAVE I FAILED IN GOOGLING?
I know this about the chat conversation I need to see: who I had it with, when, and a search term.
I use search term and label:chats in the search bar and federal gmail helpfully provides me a list of chat results. I click one. It takes me to a view of exactly one line of the chat, like this:
colleague: oh hey yeah, the SEARCH TERM decision right?
That is not what I want. I want this:
me: do you remember that thing that happened last friday?
colleague: oh hey yeah, the SEARCH TERM decision right?
me: yes! what happened?
colleague: it was approved. we are going to give the patient mouse bites.
me: again?
And so forth.
HOW DO I MAKE THIS HAPPEN? WHERE HAVE I FAILED IN GOOGLING?
Best answer: Is conversation view on or off in your settings? If it is off, try turning it on. Instructions here. Not completely sure if that will do anything, but worth a try. I'm on mobile otherwise I'd try it out for you.
posted by sevenofspades at 8:05 AM on November 17, 2015 [2 favorites]
posted by sevenofspades at 8:05 AM on November 17, 2015 [2 favorites]
Hi, I have a US government email address which uses gmail. We have a very specialized version of gmail with most of the Google apps disabled. I don't have chat logs either. Sorry. If it helps, just remember it is better than outlook.
posted by arnicae at 8:13 AM on November 17, 2015 [1 favorite]
posted by arnicae at 8:13 AM on November 17, 2015 [1 favorite]
Response by poster: Oh.
I hate conversation view for work emails, but apparently it is one setting for both email and chat.
I will survive the horror of conversation view emails to have the sanity of conversation view chats. Thank you sevenofspades!
posted by skrozidile at 8:19 AM on November 17, 2015
I hate conversation view for work emails, but apparently it is one setting for both email and chat.
I will survive the horror of conversation view emails to have the sanity of conversation view chats. Thank you sevenofspades!
posted by skrozidile at 8:19 AM on November 17, 2015
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posted by phunniemee at 7:46 AM on November 17, 2015 [1 favorite]