windows 10 sound trouble

October 8, 2015 7:49 AM

My sound stops working when I plug headphones or speakers into the headphone jack. I've tried troubleshooting but it says nothing is wrong.

I've googled and have tried some suggestions but no fix seems permanent. It will work but once I unplug the headphones and plug them back in the sound stops working.

I updated to Windows 10 when I got a new Windows 8 PC. I immediately upgraded and didn't use Windows 8 at all. It's an HP Probook 430 G2. It has DTS Sound+, Integrated stereo speakers, Integrated digital microphone (dual-microphone array when equipped with optional webcam), Function keys for microphone mute, volume up, and volume down, Headphone/Microphone Combo Jack

posted by pseudodionysus to Computers & Internet (4 answers total)

Did you check to see if there are Win10-specific drivers available from the manufacturer? The upgrade does a good job of getting your computer ready, but it's not perfect.
posted by zombieflanders at 8:06 AM on October 8, 2015

Best answer: Here's HP's page for Win10 drivers for your computer.
posted by zombieflanders at 8:08 AM on October 8, 2015 [1 favorite]

I had something similar a while back. I tried the steps in this forum post and it fixed my issue.
posted by youknowwhatpart at 10:00 AM on October 8, 2015

Response by poster: That seems to have worked zombieflanders. Much thanks! I learned something new today.
posted by pseudodionysus at 10:35 AM on October 8, 2015