iPhone MP3 weirdness...
December 17, 2014 7:58 PM   Subscribe

I run a website that hosts almost 2,000 sermon MP3s (all content that we own or have permission to host). I have one iPhone user who says that when they listen to THIS SERMON (just the first 2.5 minutes) the audio skips and loops back to the beginning. I had 4 other iPhone users listen and cannot reproduce this issue. I have Googled until my fingers bled. Anyone know what could be causing this? It plays fine on Windows and Linux as well.
posted by brownrd to Computers & Internet (5 answers total)
 
I'm having the same problem of skip-looping with MP3s for an audiobook downloaded via Overdrive, and I think it's my fault due to a secondhand iphone where the OS updates aren't all finished and the backup restore was wonky. There's something going on with cookies and the wifi connections resetting randomly, so the MP3 files aren't downloading or are skipping. I'm going to reset and restore my iphone from scratch because the files are working on my iPad and Overdrive used to work fine on this phone for my husband before he passed it to me and I half-assed resetting it. Ask your user if they're having any other issues on their iphone with logins resetting or downloads having to restart.
posted by viggorlijah at 8:24 PM on December 17, 2014 [2 favorites]


Did they try deleting and re-downloading? It sounds like it didn't download all the way. Can they check whether the file size matches what's on your end?
posted by blnkfrnk at 8:30 PM on December 17, 2014 [3 favorites]


connect the phone to itunes, log in with your(or their) itunes account and authorize that computer. backup with itunes(right click phone, backup), transfer purchases(itunes will ask), restore to latest firmware. Restore, not update.

now before you copy anything back over, go through the set up on the phone as quickly as you can, open the browser, and attempt to play it. does it skip? if no, right click the icon for the phone in itunes and select restore backup, and then copy the backup over and wait for it to sync all the apps.

now does it do it?

I'm betting it wont, but if it does, then you have to set it up as a new phone and re-sync all the music/etc that was on it before. I've never had a problem like this that a proper backup and restore wouldn't kill though. bad backups seem to be rare now, although they were more of a thing in the early iOS days. it generally seems like whatever has gotten screwy is outside of what will get included in a backup. it's like, caches and stuff... or something. iOS is so opaque(and i'm not really a JB developer in any way anymore) that it's hard to tell.
posted by emptythought at 10:53 PM on December 17, 2014 [1 favorite]


Seconding winterhill; iTunes does very little checking of file intergrity after a sync. I think it's all part of the "never any clouds in Apple land" policy.
posted by scruss at 7:57 AM on December 18, 2014 [1 favorite]


Response by poster: Thanks to all - forwarding to my listener.
posted by brownrd at 3:32 PM on December 18, 2014


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