Grim Outlook
September 24, 2014 9:52 PM Subscribe
I can't activate Office on a Mac because there is 'a temporary server issue'.
A colleague was having some issues with Outlook:Mac 2011 so I signed in to the web account and deactivated the software and deleted the Microsoft Office folder by dragging it to the trash and reinstalled the suite from a disc image. Now I can't register the software.
After inputting the Microsoft account details and password I get the message "Sorry, there was a problem while trying to connect to your account. (Error code: 0x8a10101)". If I then hit the back button it displays the message "Sorry, we are having some temporary server issues." "Try again"
The installation entry appears in the web account (strangely, with todays date). It has been three days now. My research shows this to be a common problem for users but the only fixes I could find are for Windows. Does anyone know how to fix this on a Mac? iMac OS X 10.9.4.
A colleague was having some issues with Outlook:Mac 2011 so I signed in to the web account and deactivated the software and deleted the Microsoft Office folder by dragging it to the trash and reinstalled the suite from a disc image. Now I can't register the software.
After inputting the Microsoft account details and password I get the message "Sorry, there was a problem while trying to connect to your account. (Error code: 0x8a10101)". If I then hit the back button it displays the message "Sorry, we are having some temporary server issues." "Try again"
The installation entry appears in the web account (strangely, with todays date). It has been three days now. My research shows this to be a common problem for users but the only fixes I could find are for Windows. Does anyone know how to fix this on a Mac? iMac OS X 10.9.4.
Their server may be offline while they investigate the impact of this vulnerability.
That vuln only affects specific (though common) software on Linux. I'm not saying it's impossible for Microsoft to be using Linux for certain systems, and if they are that they wouldn't offline them, but I suspect that's not the issue here
posted by Nonsteroidal Anti-Inflammatory Drug at 8:42 AM on September 25, 2014
That vuln only affects specific (though common) software on Linux. I'm not saying it's impossible for Microsoft to be using Linux for certain systems, and if they are that they wouldn't offline them, but I suspect that's not the issue here
posted by Nonsteroidal Anti-Inflammatory Drug at 8:42 AM on September 25, 2014
Office leaves behind a long trail even when uninstalled properly from Windows. I'm not entirely sure how this technically compares with the Mac OS, but I would suggest running either AppCleaner or AppZapper on any instance of Office, then reinstalling 2011 from the disc and attempting the registration again.
posted by swoopstake at 9:06 AM on September 25, 2014
posted by swoopstake at 9:06 AM on September 25, 2014
Response by poster: Thanks swoopstake. I'll give that a try.
posted by unliteral at 5:28 PM on September 25, 2014
posted by unliteral at 5:28 PM on September 25, 2014
Response by poster: That didn't make any difference *sigh*.
posted by unliteral at 11:42 PM on September 25, 2014
posted by unliteral at 11:42 PM on September 25, 2014
Is this a leased version of MS Office for Mac 2011?
Download and install a new version.
Activate with the Office365 email address and matching password.
If this doesn't work follow these instructions meticulously.
Good luck!
Smiles across the wires,
Rogier
posted by Mac-Expert at 11:55 PM on September 25, 2014
Download and install a new version.
Activate with the Office365 email address and matching password.
If this doesn't work follow these instructions meticulously.
Good luck!
Smiles across the wires,
Rogier
posted by Mac-Expert at 11:55 PM on September 25, 2014
BTW you have to open activity monitor to find all MS office programs that need to be force quit.
Just quitting the Applications visible in "Force Quit" isn't enough.
Alternatively you can reboot in safe mode by holding down the shift key while rebooting the Mac. This will prevent any applications to start other than OSX and your user account.
Smiles across the wires,
Rogier
posted by Mac-Expert at 11:59 PM on September 25, 2014
Just quitting the Applications visible in "Force Quit" isn't enough.
Alternatively you can reboot in safe mode by holding down the shift key while rebooting the Mac. This will prevent any applications to start other than OSX and your user account.
Smiles across the wires,
Rogier
posted by Mac-Expert at 11:59 PM on September 25, 2014
Best answer: Spent some time with Microsoft support. It's a known bug. It turns out that I had to run the latest updater first. I was installing from an original disc image and was going to update after registering.
So, the procedure is:
1) Install software
2) Download and apply latest update
3) Register software
posted by unliteral at 12:25 AM on September 26, 2014
So, the procedure is:
1) Install software
2) Download and apply latest update
3) Register software
posted by unliteral at 12:25 AM on September 26, 2014
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posted by qxntpqbbbqxl at 11:52 PM on September 24, 2014