Problem with hireright background check
September 15, 2014 9:01 PM Subscribe
My foreign husband found his dream job in the US (already working in the US in a different job, not dependent on job for green card) and underwent a background check with hireright. Hireright completed its report and has said that his university has no record of his education. This is categorically not true.
This is categorically not true, in fact we have provided transcripts and diplomas and also have been willing to send a report directly from World Education Services which provides education verification to US employers/universities about foreigners (my husband and his university are both in another country. In his university, the officials and other people who would deal with this stuff do not speak English). This is all happening very fresh so there's still a chance we can do something to set the record straight. We have been up late at night (because of time zones) trying to get a hold of someone in his university to help, but uhhh this country is not exactly known for great responsiveness on issues like this.
Also we have directly shared the transcript/diploma (original language and certified translation into English) with the employer and offered to send them the World Education Services report but they say they want everything from HireRight.
What do we do?
There are lots of reports on-line that HireRight messes up people's job offers with this stuff so... :/
This is categorically not true, in fact we have provided transcripts and diplomas and also have been willing to send a report directly from World Education Services which provides education verification to US employers/universities about foreigners (my husband and his university are both in another country. In his university, the officials and other people who would deal with this stuff do not speak English). This is all happening very fresh so there's still a chance we can do something to set the record straight. We have been up late at night (because of time zones) trying to get a hold of someone in his university to help, but uhhh this country is not exactly known for great responsiveness on issues like this.
Also we have directly shared the transcript/diploma (original language and certified translation into English) with the employer and offered to send them the World Education Services report but they say they want everything from HireRight.
What do we do?
There are lots of reports on-line that HireRight messes up people's job offers with this stuff so... :/
Best answer: when you do talk to hireright, forward them your evidence and put on the faux concern...
"betty backgrounder, i've sent you my diploma/transcripts/certified translation. it would be a damn shame if, as a proximate result of your breach of your duty of care to get things right, i suffered damages in terms of missing out on this job, and what would be worse from your corporate and personal career perspective is getting named in the caption of a lawsuit and having it spread all over the internet as an immortal testament to your incompetence while you explain your confusion to a guy or a gal in a black robe. i know you don't want that, what more can i, cacao, do to help you avoid it?"
posted by bruce at 11:37 PM on September 15, 2014 [7 favorites]
"betty backgrounder, i've sent you my diploma/transcripts/certified translation. it would be a damn shame if, as a proximate result of your breach of your duty of care to get things right, i suffered damages in terms of missing out on this job, and what would be worse from your corporate and personal career perspective is getting named in the caption of a lawsuit and having it spread all over the internet as an immortal testament to your incompetence while you explain your confusion to a guy or a gal in a black robe. i know you don't want that, what more can i, cacao, do to help you avoid it?"
posted by bruce at 11:37 PM on September 15, 2014 [7 favorites]
Looking at some of my emails from HireRight:
"If you wish to provide additional documentation in advance, please provide it by email to documentation@hireright.com.
If you need support, HireRight Customer Service is available 5 days a week from Sunday 3 p.m. until Friday 7 p.m. Pacific Standard Time by phone (toll free in the U.S.) at (866) 521-6995, or by a toll call elsewhere at +1 (949) 428-5804."
Probably the best place to start is by contacting them (HireRight, not the employer), and asking what other information you can give them that might help sort things out.
posted by Ashlyth at 2:16 AM on September 16, 2014 [3 favorites]
"If you wish to provide additional documentation in advance, please provide it by email to documentation@hireright.com.
If you need support, HireRight Customer Service is available 5 days a week from Sunday 3 p.m. until Friday 7 p.m. Pacific Standard Time by phone (toll free in the U.S.) at (866) 521-6995, or by a toll call elsewhere at +1 (949) 428-5804."
Probably the best place to start is by contacting them (HireRight, not the employer), and asking what other information you can give them that might help sort things out.
posted by Ashlyth at 2:16 AM on September 16, 2014 [3 favorites]
>We have been up late at night (because of time zones) trying to get a hold of someone in his university to help, but uhhh this country is not exactly known for great responsiveness on issues like this.
You can imagine then how responsive they were to Hireright, who probably only sent an email or two in English. I agree you should contact Hireright and provide your evidence. It might be sufficient for them to see the documentation from World Education Services to consider this matter resolved.
posted by Dragonness at 8:40 AM on September 16, 2014
You can imagine then how responsive they were to Hireright, who probably only sent an email or two in English. I agree you should contact Hireright and provide your evidence. It might be sufficient for them to see the documentation from World Education Services to consider this matter resolved.
posted by Dragonness at 8:40 AM on September 16, 2014
nthing just emailing HireRight yourself. They handled the background check required by my current employer, and were unable to verify the existence of a previous employer. I had to basically do their job for them and submit a bunch of paperwork and contact information myself.
posted by xbonesgt at 1:01 PM on September 16, 2014 [1 favorite]
posted by xbonesgt at 1:01 PM on September 16, 2014 [1 favorite]
Response by poster: Thanks everyone! He miraculously got through the background check. Bruce's advice was, to our surprise, INCREDIBLY HELPFUL.
posted by cacao at 7:59 AM on October 22, 2014
posted by cacao at 7:59 AM on October 22, 2014
This thread is closed to new comments.
posted by stillmoving at 9:29 PM on September 15, 2014