Delta Schedule Change
August 24, 2014 7:43 PM Subscribe
So I've read a few posts about scheduling changes here and on other sites and I'd like to post my situation to see what y'all would think is reasonable to expect from Delta.
posted by Beti to Travel & Transportation (10 answers total) 1 user marked this as a favorite
We bought tickets back in February for this trip:
PDX -> AMS (We chose this specifically for the aircraft with the row of only two seats on the bulkhead and Economy Comfort for the extra legroom).
Naples->AMS Depart 09:35 Arrive 12:40
AMS->SEA Depart 14:40 Arrive 16:07 (two seats on the bulkhead & Economy Comfort)
SEA->PDX Depart 18:30 Arrive 19:17
Delta has already changed our flights once. A couple of months ago they had to change the SEA->PDX leg so we'd have enough time to get through customs. Okay, fine. We spent a long time on the phone, though, since they didn't bother to rebook all my husband's flights on the first go round.
I got a voicemail today saying they'd changed the 3 October flights ENTIRELY. Now it's
Naples to Rome Depart 07:25 Arrive 08:20
Rome to JFK Depart 12:45 Arrive 16:40
JFK to PDX Depart 18:34 Arrive 21:44
So we are now leaving two hours earlier and arrive three hours later. And they didn't even book seats together let alone Economy Comfort, although I think the supervisor said at one point she could put us on some EC seats for the Naples to Rome leg (that were showing as unavailable on their website). And the worst part of the whole deal is that they changed everything because the two-hour Naples to AMS flight was changed. Every other leg is the same but now sold out of course. They just gave our seats away without even trying to talk with us first.
I just don't understand why they bumped us all all the other flights. What other industry gets away with this? It's like going to a restaurant, ordering salad, steak and chocolate mousse and the server coming back and saying "we're out of salad so here's soup, lasagna and a fruit salad. And you have to sit at separate seats at the bar."
I spent a good hour on the phone this morning to try to get them to make this right. I wasn't rude. I didn't curse. I said "I recognize that this is not your fault." I did raise my voice towards the end when they just were completely unwilling to find anything better.
I just feel like what they changed our flights to aren't comparable to what we picked and paid for six months ago. They couldn't offer any explanation about why we were bumped off the existing flights and refused to even offer a discount on a better class. Pretty poor customer service. I told them we'd have to call back after we looked at our itinerary.
What's reasonable to tell them we want? We talked about changing our schedule some (e.g., Iceland Air, giving up a couple of days in Italy, and train travel from Naples to AMS) but everything is so expensive at this late date. They did offer to refund our money for the 3 October flights and we could put that towards a new plan but it will still be significant extra cost. I really don't want to give them my business but I'm not sure I'm $2000 worth of mad at them.
Thanks for any help from the experienced travelers here.