Our shared Twitter account was recently hijacked by a member. Passwords changed. Everyone kicked off. Can Twitter do anything about this or are we screwed?
Our activist group has collectively run a shared Twitter account through Hootsuite for several years. Recently, an aggrieved password holder has usurped the account and taken sole control. We had three password holders for security measures but this was apparently not enough.
Everyone else is completely locked out. All passwords, backup emails, and phone numbers have been changed in both hootsuite and twitter.
This individual has no legitimate claim to ownership. But neither does anyone else.
The account has always been run as a collective. We do have internal procedural documents and public tweets dating back years that will attest to the account's collective management.
Twitter's I've Been Hacked!
page isn't much use. It's not "my" account and the contact info has been changed. The impersonation
page seems to be our best bet.
Is there anything to be done to get this account back in the hands of the group? Will an appeal to Twitter be any help at all? 273 million users and rampant hacking make me thing it will be while before we get a response, if ever.
Any help, advice, tips, tricks, or sympathy would be greatly appreciated.