Why won't my 64-bit Windows 7 laptop connect to the internet/cable modem
August 7, 2014 1:35 AM Subscribe
I'm having trouble connecting to the internet or to my cable modem. I just bought a used (Dell, 64-bit) laptop. I've been using a Motorola Surfboard SB1501U cable modem plugged in through ethernet on my old (Acer, 32-bit) laptop. I plugged it into the Dell and it immediately connected to the internet. There was a couple of other unrelated issues though, but there is no factory reset option and I thought I'd start with a clean slate. So, I made an installation disk and reinstalled the OS, W7 for a 64-bit computer. Everything went smoothly. But now I can't connect to the internet, either through the ethernet or the USB and installation disk.
It won't show the list of wireless networks either. I've tried all the "network connection" and internet related options I could find. The installation disk is useless and in fact doesn't list W7 as a compatible system even though I initially connected and have been using it thru the ethernet on the Acer for years.
Everything I've been reading online says the modem is not compatible with W7 or W7 64-bit or to just use the ethernet and it should connect (it doesn't). I tried downloading a driver to my Acer and transferring it to the Dell but that didn't work. But I know for a fact the ethernet modem connection at least did work perfectly just a few hours ago. And I can plug it into the Acer and it starts working immediately so I know it's not the modem. And even if the modem doesn't work, shouldn't the laptop pick up the wireless networks?
Can anyone tell me what's going on? Did I install something wrong? Is it in fact the 64-bit compatibility issue and that it worked earlier was just a fluke? Is there something important I need to do on the laptop before I can connect to the internet? Thank you in advance! If you need any details about anything just ask. If it matter, I don't have or use a wireless router.