MD Health Exchange Woes
August 6, 2014 2:00 PM Subscribe
I've been applying for health care since November, but I'm still on my pre-ACA health care plan. People at the Maryland Health Connection tell me that my information has been sent to my provider three times, but my provider says they've never gotten anything. What can I do?
posted by Akhu to Law & Government (6 answers total) 2 users marked this as a favorite
I've called Maryland Health Connection's customer support center a few dozen times. I've called Kaiser several times. I called Barbara Mikulski's office on the advice of my brother who used to staff for her. The staffer I talked to gave me other numbers to call. One didn't connect. The other hasn't responded. I'm told that there's no ombudsman, no way to file a complaint, nobody else I can talk to. I don't know what else to do at this point.
The most frustrating thing is that I know that some of the customer support people have been telling me that they'll do things and then just not done them. I'm told that appeals and investigations have been filed or that supervisors will call me back. Callbacks never happen, and when I call to ask about investigations, I'm told that there's nothing in my file, and the reference numbers I give them only say that I called.