Should I use USAA for a mortgage?
July 30, 2014 8:18 PM Subscribe
Is going with USAA significantly better or worse than using a local mortgage broker who sells our mortgage to another bank? Will USAA allow us to close on time, if the closing is 5 weeks out?
posted by treehorn+bunny to Work & Money (16 answers total) 1 user marked this as a favorite
We use USAA for banking, but saw their mortgage area has negative reviews if we search for it online. We just figured that most people only bother to leave a review if they have a bad experience, but our realtor and another realtor have also mentioned specifically how hard USAA is to work with for closing. We love USAA's customer service generally, but also want the mortgage to happen smoothly and on time (very important). Our other option is via a local mortgage broker, who presumably sells the mortgage to another bank after he arranges it? He seems helpful and friendly, and says he can match USAA's rate, but we were worried about customer service if needed after the mortgage is made. Which option is better?