Should I ask Ting Inc. for a new phone?
July 22, 2014 9:22 PM Subscribe
I just got a refurbished Nexus S from Ting (I would link to the phone, but they're not selling it right now). Honestly, it's been great, except that twice now the phone just turned off and wouldn't turn back on. Then, in a few hours (like 12-16 hours), it does turn on and pretends like nothing happened. This causes me anxiety. I'm still under warranty for another week or so; should I ask for a new phone?
I did try a few things, which are listed below.
Apparently there is a "take it apart and put it back together again trick"; I tried the trick the second time the phone turned off, but nothing happened. Then, a few hours later, the phone did its whole starting again just fine thing.
I also tried to charge the phone while it was off, thinking maybe it ran out of juice, but the phone didn't even react to being plugged in (which it usually does, even when it's off). And I had it plugged in for hours.
OK I didn't try that many things but those are the two things I did. Advice?