Comments on: AirPort Extreme Base Station Losing Connection

Question: AirPort Extreme Base Station Losing Connection

will — Mon, 31 Oct 2005 19:45:41 -0800

2 year old AirPort Extreme Base Station is haunted. It keeps dropping our connection to the internet. Computers show in Network Preferences as having an IP and being connected to the internet. This happens every 15-30 minutes.

At first we thought it was the cable modem, but restarting the base station in the Airport Admin Utility fixes it. Tried cold booting the base station, but no luck. Any ideas to save me from having to reboot the thing several times an hour?

By: will

will — Mon, 31 Oct 2005 19:47:01 -0800

Base station v5.6, btw.

By: Rothko

Rothko — Mon, 31 Oct 2005 19:51:36 -0800

Have you tried a hard reset of the base station? You'll need to reconfigure the base station after a hard reset.

By: lambchop1

lambchop1 — Mon, 31 Oct 2005 22:11:39 -0800

You didn't say what OS version you're running, but Tiger has greatly helped both my connection range and reduced the number of dropouts from my AirPort Extreme Base Station, and it's the same age yours is.

I'm sure I'm stating the obvious here, but make sure you've got the latest firmware and software too.

By: k8t

k8t — Tue, 01 Nov 2005 03:15:10 -0800

I second the hard reset.

By: fourstar

fourstar — Tue, 01 Nov 2005 09:59:08 -0800

Will: I don't have an answer for you, but you are not alone. I have an older Gateway router that has the same problem. I notice it seems to happen most often when I have a lot of simultaneous packet requests (??) -- like when I load a couple of pages at the same time that both have a lot of images; it doesn't just slow down, it cuts out -- if I open a command prompt and try pinging a few sites during the next ~10 minutes, they all time out, despite the fact that ipconfig still shows an active internet connection.

A hard reset on the router does nothing for me.

By: camworld

camworld — Tue, 01 Nov 2005 10:39:25 -0800

Do you or a neighbor have a 2.4 Ghz cordless phone?