Whoops. Condo Board Renovation Issues
June 25, 2014 6:52 PM Subscribe
I own a small condo apartment.
In December, I contacted the condo board to ask for information about how to proceed with changing my floating floor because I had a 6'X6' section of damaged flooring (just from 7 years of wear and tear... the original materials were really really
shoddy). A representative responded immediately and gave me the material specifications and informed me that I would need to obtain authorization before proceeding with the work. I didn't proceed with the work at the time...
posted by anonymous to Law & Government (7 answers total) 1 user marked this as a favorite
In May, my personal circumstances suddenly changed, requiring an unforeseen and unwanted move. I planned to rent out the apartment. I re-initiated contact with the condo board rep (let's call her Angela) to begin the process of obtaining authorization. She did not respond to my first email. Radio silence, not even a confirmation of receipt. Four days later, I sent a second email, cc'ing the general customer service email address of the condo board. No response again. Then I called and left a recorded voice mail message. No one returned my call. Then I filled out a form for service on their website. Again no answer. Finally, I managed to get in contact with a someone on the phone, who said that she was just the secretary and would have to pass my message on to someone else (the person I sent my very first email to). Of course, no one called me back.
The work had to be executed as soon as possible so that I could find and place a tenant by July 1st. It was extremely frustrating to not be able to get in contact with anyone, and not have anyone to complain to about the lack of communication. It's not like I'm a paying customer who can opt to take my business elsewhere. Waiting a month to communicate with someone in order to modify my own property is... well... irritating to say the least, and unprofessional on their part. But, them's the rules.
Since it had been two days short of one month of trying to get in contact with them, I made the (bad) decision to proceed with the work, as per the specifications given to me by Angela in the first email from December, so as not to lose out on rental income. Coincidentally, the morning the contractor began work, a rep from the condo board (not Angela) finally responded to my email. In his email, he reiterated the material specifications (exactly the materials I was having installed) and went on to say that if I were to proceed with the work without authorisation, I could be forced to make changes if they received noise complaints from neighbours (due to insufficient sound proofing... which should not apply since I used the correct specifications for the soundproofing membrane). I assumed, arrogantly (in retrospect), that even if I did not have authorization, they wouldn't ask me to redo the floor, seeing as I followed all the installation and material specifications.
The work has been done for two weeks, and I expect my tenant to move in July 1st. This morning I received an email from the condo board asking me to confirm by email whether or not the floor was replaced without authorization, along with a reminder that by building regulations, owners are not allowed to proceed with modifications without receiving authorization from them.
So... how exactly should I proceed from here? Should I respond to this email to say yes, the floor was changed? Is not following a regulation considered a legal issue? Would it be any benefit for me to explain the potential loss of income if I waited for a response from them? At this point, I can't tell anymore whether I did a reasonable thing that isn't really that a big of a deal, or if I'm a total jerk who did something they really, really shouldn't have done.