Would I be a jerk to initiate a chargeback in this situation?
June 24, 2014 10:24 AM Subscribe
Trying to return a purchase and the item is in USPS limbo: is it appropriate to initiate a chargeback?
posted by kitkatcathy to Shopping (11 answers total)
I'm in the process of returning an item to a merchant. It was mailed back on June 12th from DC to NYC by USPS Priority Mail (delivery estimated to take 2 days). This date is well within the merchant return policy date that specifies "returns must be postmarked within 14 days of the original shipping date"
However it appears the item is in USPS limbo. Tracking indicates that delivery was attempted on Sat June 14th but because the business was closed, the item is held at the postoffice to reattempt delivery on the next business day. Problem: a redelivery attempt never happened (the tracking notice remained unchanged). I called the USPS main line on this past Saturday June 21st and they specifically rescheduled delivery for Monday (yesterday). Again, tracking did not indicate any action. I called the actual local NYC post office yesterday evening and spoke with a supervisor who 1) definitely agrees that this is an error that should not have happened and 2) says she needs to speak with the actual postal carrier today/ file an investigation.
I've also emailed last week and called yesterday (left a message since no one picked up) the merchant itself. I explained that the return is in limbo and asking them to also speak with the post office and take action to receive the return. I've received zero response from the merchant to these requests / concerns.
Question: Given this situation, is it appropriate - either now or at a later date - to initiate a merchant chargeback for the item I'm trying to return?
I kind of think it's a jerk thing to do because the fault is with USPS and not the merchant itself. On the other hand, I dislike the lack of response from the merchant especially since I'm following the appropriate return guidelines and have communicated, with documentation, that the reason for the delay isn't my inaction but USPS error. I just want my money back for the item I'm trying to return!