Worth it to take a big company to small claims?
June 17, 2014 2:06 AM Subscribe
I would like to take Sephora.com to small claims court. Is this worth my time and do I even have a case?
posted by JJkiss to Law & Government (28 answers total) 12 users marked this as a favorite
They sent two orders back to me totally around 1k saying the products were empty and I would not be refunded. All the return policy says about the state of the items is:
"If you are not completely satisfied with a Sephora.com purchase or gift for any reason, please return it for a full refund."
Some of the items I returned were empty, some were used once. They are saying I will get zero money back. I've done this before and never encountered a problem. I dont think they should be able to pick and choose to which customers they honor their vague and lenient return policy for. It attracts buyers; some desirable, some not. Do I have a chance at getting my money back? I've never experienced small claims court but do value consumer advocacy and would like to do my part.