Problematic seller on Amazon: what's my next step?
June 12, 2014 11:09 AM Subscribe
Bought an item on Amazon. Seller sent me different model than what I bought. Took effort, but finally convinced seller they should pay for return shipping. I shipped it. Seller claims item was not in box I shipped. Now what?
posted by StrawberryPie to Work & Money (10 answers total) 1 user marked this as a favorite
Short story: bought an ergonomic keyboard on Amazon to replace one I have. I was careful to pick the right model. Seller was not Amazon itself but one of the sellers you get when you click "Add to cart". Received keyboard, but it was the wrong model. Contacted seller. Seller said manufacturer no longer makes the model I wanted, this was the new model, and they don't have the older model. I requested that they let me do a return and that they pay return shipping because they sent me something I did not order. Initially they refused, saying that they shipped what I bought and I was responsible for return shipping (per their seller policy.) It took several very polite messages on my part, including one where I uploaded a PDF of the product page showing the model number and them as the seller, to convince them that they did, in fact, send me something that I had not ordered. Took a week to get the (physical) return shipping label. I packaged everything back in the box they sent, and sent it back to them. After waiting several weeks to make sure they had time to receive it, I was still not credited back the return. Finally contacted them yesterday. Their reply today: "We did receive a return but, no keyboard was in the box."
I sent off a short reply just now to say that yes, I put the keyboard in the box (why would I do anything else, after all this effort?), and asking if there was any sign of damage to the box (because I have no idea what happened – I shipped back what they shipped to me).
But I think we can predict what their reply will be. So my question is: what is the best action for me now? The item was bought for work, with a work credit card (not my own money), so I really want the seller to refund the purchase price. If it wasn't for that, I would simply leave negative seller feedback and chalk it all up to a mistake. I have to escalate this, but how? I've never had I've never had so much trouble with a seller on Amazon and am at a loss for what my options are.