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How do I get rid of Adobe Acrobat font squares?
June 12, 2014 4:08 AM   Subscribe

When I attempt to Edit Document Text using Acrobat X Pro on a page I often need to alter, all I get are squares in place of the letter/numbers I'm attempting to type. The original font on there is Verdana (screen shot here) and this occurs on both my computers. I have Verdana in my font directory and I'm on Windows 7. Any ideas? Thanks.
posted by gman to Computers & Internet (10 answers total) 1 user marked this as a favorite
 
What happens if you use Verdana in another application like Word? Have you tried uninstalling Acrobat X Pro and reinstalling it? Have you applied all updates? Etc.
posted by dfriedman at 6:27 AM on June 12


Are these PDFs that you created on the same machine, or are they PDFs from others?
posted by Thorzdad at 7:48 AM on June 12


dfriedman: What happens if you use Verdana in another application like Word? Have you tried uninstalling Acrobat X Pro and reinstalling it? Have you applied all updates? Etc.

Verdana works in Word, yes. I have uninstalled and re-installed and I'm up-to-date. As mentioned, it's the same problem on both my computers.

Thorzdad: Are these PDFs that you created on the same machine, or are they PDFs from others?

The pdfs are insurance documents created by my own website on this computer. I then save as a pdf, attempt to alter, and this problem arises.
posted by gman at 7:56 AM on June 12


Is it just Verdana that does not work with Acrobat X Pro? If so, is using another font an option?
posted by dfriedman at 8:06 AM on June 12


dfriedman: Is it just Verdana that does not work with Acrobat X Pro? If so, is using another font an option?

Other fonts work, but the pages convert to pdf in Verdana and the alterations I make need to match...
posted by gman at 8:09 AM on June 12


Is it possible (since this is your own website) to create the original document using a different font and see if the problem still occurs?
posted by tckma at 9:04 AM on June 12


Is the fractional point size of the font an issue?
posted by Johnny Wallflower at 11:46 AM on June 12


tckma: Is it possible (since this is your own website) to create the original document using a different font and see if the problem still occurs?

I can talk to my developer.

Johnny Wallflower: Is the fractional point size of the font an issue?

Good idea, but no; just tried changing it to 8.0.

Maybe if I post a Dropbox link to a very redacted example, someone could try altering the amounts in the Dealer Cost column and let me know if they have issues?
posted by gman at 12:33 PM on June 12


Looks good on my end.

Acrobat Pro reports three embedded fonts, Arial (TrueType embedded), Times New Roman (TrueType embedded subset) and Verdana (TrueType embedded)

I'm on a Mac, though. But, based on those embedded fonts, I can't see a reason your Win 7 machine can't display them. Embedding the fonts should make the document viewable even if you didn't have Verdana installed. That's sort of the whole point of PDFs.
posted by Thorzdad at 1:15 PM on June 12


Thorzdad: But, based on those embedded fonts, I can't see a reason your Win 7 machine can't display them.

Oh they display just fine, it's only when I attempt to alter the numbers that I get those squares. Here's a screen shot of what happens when I try to change one number to another number. Thanks again.
posted by gman at 2:34 PM on June 12


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