Apple 'buyer's remorse' clarification for in-store pickups
May 16, 2014 2:33 PM Subscribe
For online purchases delivered to an Apple Store for in-store pickup, does Apple's 14-day 'buyer's remorse' return period begin 1) at the order date, 2) at the date the item becomes available in-store, or 3) at the date of actual pickup? I'm somehow failing to get a clear answer through internet searches.
posted by scarylarry to Shopping (4 answers total)
I purchased a silver ipad retina mini from the refurbished store on Apple's website because that is what they had in stock, and I need the ipad for an upcoming trip. I had wanted to get a space grey ipad, and I'm slightly concerned I'll find the white bezel distracting and regret the purchase. So my plan is to use it on the trip and see how I like it, then exchange after I get back if the bezel is too much for me. (I feel I should clarify that I'm not trying to game the system...I'm testing the silver out in good faith; it just wouldn't have been my first choice.)
However, I don't return until June 3rd (I leave on May 21st). I received an alert from Apple today informing me that the device is ready for pickup at my local Apple Store. If I were to wait until May 20th to pick it up, would my 14 day grace period begin at that point, allowing me to exchange it on the 3rd? Or does it start whenever Apple receives the device (i.e., today)?
Apple's stated policy is simply 14 days from receipt of the item, but I'm not sure if it refers to the day the shipment is delivered to the store or the day I actually pick it up.