How to escalate an issue when a website's support team is ignorning me?
May 15, 2014 5:45 AM Subscribe
Someone (?) registered and account on Thumbtack
with my e-mail address. I've sent multiple e-mails to support and only really gotten a "your message has been forwarded to IT Support" response (via ZenDesk). Is there anything else I can do to get their attention? Any other avenues to pursue?
posted by The Radish to Computers & Internet (11 answers total)
The site seems legitimate enough. At first I thought it was a scam of some sort but I think what happened is someone meant to register the e-mail MyFirstNameMyLastName@domain.com but instead registered MyFirstName.MyLastName@domain.com which is my e-mail address. I can't delete the account because while the flood of automated e-mails log me in automatically I need to provide a password to delete the account.
As I said I'm not too concerned this is a scam, however, it is weird and annoying. I searched my e-mail and I don't have an e-mail verification e-mail from the site. Which is a little troubling in itself.
Any advice would be much appreciated.