Cultivating an organisation's knowledge base
April 26, 2014 5:29 AM Subscribe
I am part of a large distributed community that voluntarily runs a major but low-budget yearly event. We usually have 100% main organiser turnover year to year, because the job is hard and unpaid. There's a lot of organising info that is hard to retain year to year, and a consensus that information retention is currently poor. Do you belong to a community that has successfully solved this kind of problem? What works for you? What doesn't work?
posted by emilyw to Human Relations (11 answers total) 8 users marked this as a favorite
Things that currently happen that don't work well enough include
- Informally asking previous organisers for help and support. Previous organisers are often available and willing but current organisers are afraid to seem ignorant and often don't know what they don't know.
- Maintaining information on a wiki. The barrier to entry for wikis is apparently too high and most organisers are reluctant to edit.
I'm not interested in speculation here as the community has quite enough of that. I'm looking for interesting stories (both IT based and organisation / people based) about things that have actually worked in practice for other volunteer communities. Or for that matter, other things that did NOT work.