I am a terrible IT person
April 18, 2014 9:46 AM Subscribe
Will switching home ISPs solve my spam problems? I have my own consulting business, and work from home in the East Bay. I have one employee who also works from home, but she lives in SF. I have an issue with my outgoing email when sent from my house (but not my phone when it isn't connected to my home wifi or from my laptop when i am elsewhere): it often bounces back as having "spam content", goes into my clients' junkmail folders, or just disappears.
This used to only happen with one client, so I just assumed it was the fault of their IT folks, but now it's happening a lot.
posted by Ignatius J. Reilly to Technology (11 answers total) 1 user marked this as a favorite
I have a domain for my business with hosted exchange service through GoDaddy. Their customer service has been responsive, and after walking through a million tests/changes/etc they offered up the conclusion that the problem is being caused by my home ISP, which is Comcast (I hate Comcast). The only alternative for us, and we have searched extensively, is ATT (I hate ATT).
Basically, GoDaddy says that they can tell that someone on my "node" is sending high volumes of actual spam and frequently getting reported/shut down. They claim that this gets everyone in my actual geographic area on blacklists frequently and is a known problem. Since I also have this problem (though less often) with gmail and with a test email address I set up with another web host, I am inclined to at least believe that the problem isn't on GoDaddy's end.
When I spoke with Comcast they were evasive and every call I did with them ended with me being terminated while on hold waiting for a supervisor. GoDaddy claims that I can ask to be assigned to another node, but ATT won't ever let me get to that level.
MY QUESTION: Would switching to another ISP (ATT) at home get me on a different "node?" Is there a particular outcome I can realistically expect?
Some points for clarification:
-When I say email, I mean person-to-person messages sent from Outlook or gmail. I do not have a list or send group emails or anything like that at all. Just regular 1-on-1 business interactions with people I have existing relationships with. Zero "email marketing."
-I don't really understand the underlying technology here, but I have been self-employed often/long enough to know how an email setup like this ought to work.
-I can sometimes get around this by not having an email signature, editing out links or removing attachments.
-I am confident that I don't have any sort of malware or the like actually sending from my machine or another machine in my house.
-This is driving me insane. I will take any reasonable steps to fix it.