Should I be this mad at the airport, and if so, what do I do?
April 8, 2014 5:18 AM Subscribe
Anonymous because I'm not sure if legal action is a possibility.
After many times of travelling with his CPAP machine with absolutely no problem, my SO was not allowed to board with it this time at our local airport. (There was a death in his family and he was flying on short notice.) They insisted it needed an FAA approval stamp or at the very least a letter from the manufacturer. We found the relevant letter on our smartphone but the airline employee (the one who was holding the machine hostage) insisted it had to be "on their letterhead." With only an hour before the flight took off, he had to go without it -for three nights.
I called the TSA, and they were shocked. I called the relevant airline, and they put me on hold and then told me it was a local airport rule. I sent an email to the airport, and they claim it is an airline rule, and that I was misinformed, and that they were passing my email to the local rep of the airline. (after I responded.) I have not heard back so far.
posted by anonymous to Travel & Transportation (21 answers total) 3 users marked this as a favorite
Being that this is a medical device, and being that so far I cannot find anything online telling me that these were requirements, and being that he has flown many times with this same machine with no difficulties, and being he had a really rough time for three nights with his sleep apnea in a state which is at way higher altitude than our home state, should I even bother pursuing this even further? At this point we are not sure what we could do if he has to fly again.
Just how mad should I be? Considering that I felt his health was at risk for this period of time?