I messed up and it can't be fixed. Now how do I explain?
April 2, 2014 5:15 PM Subscribe
I work in benefits and messed up the life insurance amount for someone who died. Please help me figure out how to communicate this error to the beneficiary and upper management in the best way possible.
posted by anonymous to Work & Money (10 answers total) 3 users marked this as a favorite
I work in a small HR department. I haven't had to process a life insurance claim for several years, when I worked for a different company. One of our employees died recently. The life insurance amount was reduced due to age just six weeks before the employee died, but I didn't catch it at the time. What I *should* have done was send the employee information about converting or porting the amount lost due to the reduction to an individual policy, but I didn't. Worse, I communicated the unreduced amount to my boss, who passed that figure along to the beneficiary.
I'm trying to find the right way to explain my mistake to the beneficiary and to upper management. My boss already knows what has happened.
Anonymous, because I feel terrible and embarrassed for missing this.