Should I give a bad recommendation?
April 1, 2014 8:56 AM Subscribe
A service company (an ISP who has crossed into communications) has asked if a potential client of theirs, with a similar configuration to our company, can contact me for a review of the ISP's phone service in contemplation of using the ISP for their phones. However, the equipment is terrible, there are voice quality and tech support issues, and their backend is woefully unprepared to deal with an organization that is geographically distributed (which is one of the similarities they will be asking about). Should I decline or give the people my honest opinion?
posted by dozo to Work & Money (14 answers total)
The crazy thing is that our account rep, who is the one asking me, is fully aware of the spit-flying rage that they've induced in me due to poor organization, lost information, long - LONG - hold times, configurations being changed without our knowledge or consent, tech support that doesn't know what I'm talking about, etc. The list goes on. Since signing on I spend about 3-4 hours per week talking to the ISP and trying to get problems ironed out. Since yesterday I've had two more issues with them, spending 1.5 hours on the phone trying to get static IP info from them (our company information was input wrong by the account rep and not only is this location listed as the parent company - not the company that it's actually under - but the tax id number is completely wrong!)
I've written many emails criticizing their equipment (Cisco phones SUCK ASS! from a user point of view), complaining about being on hold for an hour to get someone who can't find information about a specific location, configurations that have been changed COMPANY WIDE for no reason that took days to revert, et al. SHE KNOWS THIS and still is asking me to go to bat for them and talk another company into signing with them. They ARE less than half the price of the competitor we left them for, and that's the only thing that matters to my bosses. It's pretty obvious how they save money: by barely being able to get the job done.
Should I say, "Sure!" and then tell the other company the truth or just decline and let them find out themselves?