Have my computer and printer broken up forever?
March 18, 2014 8:54 AM Subscribe
We have a PC (purchased within the last year) and an HP OfficeJet J6480 printer (a few years old). Last week we switched our wireless connection from an AT&T DSL to AT&T UVerse. We networked both the computer and the printer. (I networked the printer BOTH from the computer and on its own through the glass panel--there is no way the thing is NOT networked at this point.) I reinstalled the printer software with the latest download from the HP tech support site. We tried connecting the printer to the computer directly with a cable. We have turned the computer, printer, and router on and off until we're blue in the face. The printer has two full cartridges of ink. It says it's the default printer and that it's online. It even SAYS it's printing something when I send a document to it--and then two minutes later it says sorry, can't print. WHY are the computer and printer not communicating? Is their relationship doomed forever?
posted by dlugoczaj to Technology (10 answers total)
(I have gone through a great deal of online tech support questions from HP, and nothing seems to help. I am reluctant to call them directly because they will likely charge us for it, since the printer is beyond warranty, and right now we just can't afford it.)